Getting started
Accounts, joining and installing
Is MyTripTrack free?+
Yes. Planning, the itinerary, checklists, expenses, documents, safety tools, photos and the trip recap are free for every trip. Everyone also gets 10 AI credits to try receipt scanning. You pay only to upgrade a trip β Trip Pro (βΉ199) for holidays and group trips, or Business (βΉ599) for work.
How do I create an account?+
Tap Get started and sign in with Google β that's the only way to create a new account. It takes a few seconds and there's no password to remember.
How do people join my trip?+
Every trip has a 6-character trip code. Share it in your group chat; people enter it after signing in. As the leader you can approve each request, or switch on auto-approve.
Do I need to download an app?+
No app store needed β it runs in your browser. On iPhone or Android you can add it to your home screen and it opens full-screen like a regular app, with notifications.
Can I use it on a laptop?+
Yes. The same account works on phone, tablet and desktop; on wide screens you get a sidebar with all your trips.
Does it work in dark mode?+
Yes β it follows your device setting, or switch light/dark yourself from the sun/moon button.
Trips & planning
Itinerary, bookings and checklists
What goes on the itinerary?+
Stops, activities, meals, transport and stays, day by day β with times, locations and notes. Everything also shows on a map, and each stop can be added to your own calendar.
Can I track flights and bookings?+
Yes. Add flights, hotels, transport and activities as bookings; flights show a live status timeline (scheduled β departed β landed) on the Today view.
What if we don't have dates yet?+
Use Dream Trip mode β plan the idea now and set dates later.
Can someone else edit the plan?+
Travelers can add and edit. Leaders can lock items that are final so they don't change by accident.
What are checklists and the buy list?+
Shared and personal packing/prep lists with due dates, plus a buy list for souvenirs and purchases tied to specific stops. A 'leaving' checklist helps make sure nothing's left behind.
Can I save reels or posts for ideas?+
Yes β Bookmarks keeps links you found elsewhere (reels, posts, articles) with the trip.
Money & expenses
Splitting, currencies and settling up
How does splitting work?+
Log who paid and tick who it's for β it's split equally between them. The Money tab shows each person's balance and the fewest payments needed to settle up.
Which currencies are supported?+
INR, USD, EUR, GBP, AED, SGD, THB, JPY, CNY, HKD, MYR, IDR, VND, KRW, LKR, NPR, BDT, AUD, CAD, NZD, CHF, SAR, QAR, OMR, KWD, BHD, PHP, TRY, ZAR, EGP. Expenses in another currency are converted to the trip's currency at a rate you can check and edit.
What's the trip kitty?+
A shared pot for small spends β people chip in, and you log what it's used for, without splitting every chai.
Can I log something we haven't paid yet?+
Yes β mark it 'pay at hotel', 'pay at activity' or 'pay later'. It counts toward the budget but not toward who owes whom until it's paid.
Can I attach receipts?+
Yes, a photo per expense. Receipts are stored privately and open through a short-lived link.
Can I export the expenses?+
Yes β download a PDF summary with the settlement from the Money tab.
Trip Pro & AI credits
Receipt scanning, summaries, Spectator Prime
What is Trip Pro?+
A one-time βΉ199 upgrade for one trip (launch price, normally βΉ499) that covers everyone on it: unlimited receipt scanning in any language, the AI expense summary, booking import, the pocket interpreter, Spectator Prime and the offline trip pack.
Can it read receipts in other languages?+
Yes β Chinese, Japanese, Thai, Arabic, Vietnamese, Hindi, Tamil, European languages and more. It reads the amount, currency, date and what was bought, writes the description in English, and converts it to the trip's currency at today's rate.
Can I scan many receipts at once?+
Yes. Money β Scan receipts β pick up to 30 photos. Each one is read, you check and adjust (who paid, split with everyone or just the payer), then they're all added as expenses with the photo attached.
What are AI credits?+
On trips without Pro or Business, each AI action uses credits: 1 per receipt, booking import, translation or voice note; 2 for a summary or a PDF statement. Everyone starts with 10. Packs: 30 for βΉ99, 100 for βΉ249, 300 for βΉ599 β they never expire, and failed reads are refunded automatically.
What is Spectator Prime?+
A role for a parent, partner or manager who wants to see everything the travelers see β expenses, documents, plans, live location β without being on the trip or able to change anything. The trip leader assigns it on Pro or Business trips.
What's the offline trip pack?+
One page with your bookings and references, stays, day-by-day plan, emergency numbers and the group's contacts. Open it once while online and it keeps working with no signal β or save it as a PDF.
Can I log expenses on WhatsApp?+
Yes, once you link your number (AI credits page β Log expenses on WhatsApp). Then send a bill photo or a message like β450 auto to officeβ and it's added to your current trip.
Do I get an invoice?+
Yes β every payment has an invoice on the AI credits page (Invoices), ready to print or save as PDF.
Documents
Passports, visas and tickets
Where are documents stored?+
In private storage. Only people you share a document with can open it, through a link that expires after an hour.
What's the readiness view?+
A per-person checklist of which documents each traveler still needs β passport, visa, insurance, tickets β so the leader sees gaps before departure.
Can I keep documents for family members?+
Yes. Add dependents (kids, elders) to the trip with their documents, medical notes and care logs, even if they never use the app.
Safety & location
SOS, live location and emergencies
Who can see my location?+
Only people on your trip, and only if you choose to share. Per trip, you pick live location, last-seen only, or nothing β and you can change it any time.
What happens when I press SOS?+
Everyone on the trip is alerted immediately and the alert stays on screen until someone resolves it.
What's Emergency Mode?+
One screen with the trip's emergency plan: local emergency numbers, embassy, nearest hospital, the meeting point and each traveler's medical and insurance details.
What other safety tools are there?+
Daily check-ins, incident reports, lost & found, and call requests for when someone needs a callback.
Roles & privacy
Who sees what
What roles are there?+
Leader (runs the trip), treasurer (also verifies expenses), traveler (adds and edits) and viewer (read-only β great for family following along).
What can viewers see?+
The itinerary, map, photos, safety status and activity. Viewers never see expenses, documents or business details.
Can I share the trip publicly?+
Only if the leader chooses to. Public trips appear on Explore. You can also share a recap link after the trip β it expires after 30 days, and names can be hidden.
How do I delete my account or data?+
Email support@mytriptrack.app from the address you sign in with and we'll take care of it.
Business trips
Receipts, suppliers and sign-off
What does Business add to a trip?+
A Business tab with spend insights, a daily allowance tracker, receipt photos, a personal/business expense split, a meeting agenda, supplier leads with business-card scanning, a print-ready expense report, CSV exports and manager sign-off by link.
How much does it cost?+
βΉ599 per trip at launch (normally βΉ1,999), one-time β or βΉ4,999 a year for every trip you lead. Everything in Trip Pro is included.
Can I try Business before paying?+
Yes β the trip leader can start a free 7-day trial on one trip. When it ends, pay from the Business tab and everything you added (leads, receipts, reports) carries on.
My family is on a work trip with me β is that a problem?+
No. Mark their spends as personal: they stay in the group's money but never land on your claim. Viewers never see business details.
How does business-card scanning work?+
Photograph the card at the booth; the company, contact, phone, email, WeChat and products fill in automatically for you to check. The card photo is saved with the lead.
Does my manager need an account to approve?+
No. Submit the report and send them the private link. They see the report exactly as submitted and approve or request changes by typing their name.
Can I see suppliers from earlier trips?+
Yes β every lead you log is in one searchable supplier list across all your business trips, and you can re-add a past supplier to a new trip.
Can my colleagues see who already visited a supplier?+
Yes, when your trips are filed under a company workspace: each supplier shows who visited, when and on which trip, plus your team's shared notes. A lead also shows "Visited by β¦" if a colleague met them on another trip.
Can I get one PDF with all my receipts?+
Yes. Business β Report β Expense report, then Print / Save as PDF: the report is followed by every receipt photo, numbered R1, R2β¦ to match its line.
Can my company set spending limits?+
Yes β hotel per night, meals per day, any single bill, and a receipt-required threshold. Anything over is flagged as it's logged, the traveler adds a note, and the report shows it to the approver.
How do I settle a travel advance?+
Record the advance in Business β Report. The report subtracts it from your claim and shows whether the company pays you or you return the balance.
Can I claim my own car or an auto without a bill?+
Yes β Local travel logs own car or bike at distance Γ your per-km rate, or an auto, cab or bus fare with the reason there's no bill.
Is there help for trade fairs like the Canton Fair?+
The Fair planner imports the exhibitor list (pasted from Excel or a CSV), lets you mark must-sees, orders them hall by hall and turns a visited booth into a supplier lead in one tap. You can also scan a WeChat or WhatsApp QR code into a lead.
Can our accountant see reports without joining every trip?+
Yes. Add them to your company as an Accountant: they see spend by cost center against budget, and every report, receipt and export for trips filed under the company β read-only.
Can meetings show up in my work calendar?+
Yes. Business β Calendar feed gives you a private link to subscribe to in Google Calendar, Outlook or Apple Calendar; it updates on its own.
Can I add bookings from my confirmation emails?+
Yes β Add β Import a booking confirmation. Drop in the e-ticket PDF or a screenshot, or paste the email (IndiGo, MakeMyTrip, IRCTC, Booking.com and others); the flights, hotels and trains in it become bookings, and the price can go straight onto your expenses.
Can I check my card statement against my expenses?+
Yes β Business β Expenses β Match statement. Upload the statement (CSV, PDF or photo); every charge is matched to an expense, and anything you paid but didn't log shows up to add in one tap. PDF statements are deleted right after they're read.
Is there a translator for supplier meetings?+
The Interpreter quick action translates what you say into Chinese, Japanese, Arabic and 11 more languages, shows the supplier a big-type card and plays it aloud β then flips to translate their reply into English. Common buying phrases are one tap.
Can I record a voice note after a booth visit?+
Yes β open the lead β Voice note. Say the price, MOQ, lead time and when to follow up; it fills those fields in for you to check before saving.
Can my company require approval before a trip is booked?+
Yes. Travelers send a trip request with an estimated cost; a company admin approves it, and the approved request becomes the trip in one tap. Expense reports can also go to each cost center's approver, with a second approver above a limit you set.
Does it work with Zoho Books?+
Every trip exports a Zoho Books CSV and Tally XML. Companies can also connect Zoho Books directly and send a trip's claim β one expense per line, receipts attached β from the company page.
Can I share a supplier or today's plan on WhatsApp?+
Yes β share a supplier's details, your day's plan or the approval link in one tap. Enterprise companies keep this data inside the company, so those share buttons are switched off for their trips.
Payments & billing
UPI, verification and invoices
How do I pay?+
By UPI, directly. Then enter the UPI transaction reference (UTR) in the app. We verify it by hand β usually within a few hours β and Business switches on for everyone on the trip.
What if my payment isn't approved?+
You'll see the reason in the app and can submit a new reference. If you think it's a mistake, email support@mytriptrack.app with your UTR.
Can I get GST invoices or company billing?+
Add your GSTIN when buying the annual plan. For company billing, multiple travelers or invoices, write to sales@mytriptrack.app.
Is it a subscription?+
The per-trip fee is one-time. The annual Business plan covers 12 months and doesn't renew on its own.
Help & contact
Talk to a human
Something isn't working β who do I contact?+
Email support@mytriptrack.app with your trip code and what happened. A person reads every message.
We're a company or travel desk.+
Write to sales@mytriptrack.app β we set up company billing, onboarding and the right plan for your team.
Where can I see what's new?+
The What's new page lists every update as it ships.
Still stuck?
Send your trip code and what happened. A person reads every message.
support@mytriptrack.app β
Buying for a company?
Company billing, GST invoices, onboarding and the right plan for your team.
sales@mytriptrack.app β
New here? Start a trip free β